Human Factors in Aviation

Human Factors in Aviation

 

What Is Human Factors?

Human factors (HF) is a scientific discipline that is concerned with human sensory, cognitive and psychomotor performance within a system. Highways, motor vehicles, boats, medical and aerospace settings, other workplaces and even private homes are examples of systems. The design of and human interaction with systems, as well as associated rules, procedures, tools and computing devices are examples of domains that HF scientists examine.

 

 

 

 

 

 

 

 

 

 

 

We provide the following services worldwide (commercial/airline, general and military aviation):

  • Litigation support, including testifying at trial
  • Mishap investigation: identification of HF-relevant physical, physiological, psychological, psychosocial and organizational causal factors in aviation-related mishaps
  • Human factors aviation safety training, including e-learning and curriculum development
  • Human Factors assessment in performance optimization as well as in mishap prevention, mitigation and investigation
  • Cockpit/workspace ergonomics and usability ergonomics assessment
  • Crew Resource Management (CRM) and Maintenance Resource Management (MRM) assessment and training, including e-learning and curriculum development

 

What is Crew Resource Management (CRM)?

CRM is the effective use of all available resources by crewmembers in an aircraft: human, machine and information.  Others who interact with the crew, or who may be involved in decision-making regarding the safety of flight operations, are essential participants in effective CRM processes.  Aircraft dispatchers, flight attendants, maintenance personnel and air traffic controllers are examples of personnel who are considered essential in aviation CRM.

CRM training can address the challenge of optimizing flight systems performance and associated interpersonal activities.  Error reduction, team building, information transfer, problem solving, decision-making, situation awareness and interaction with automated systems have all been shown to improve with CRM training. After initial CRM training is administered, continued practice and feedback, along with continual reinforcement of CRM principles will produce the best results.

Services include:

  • Didactic and scenario-based practice with respect to the 7 Critical Skills
  • Discussion and scenario-based practice with respect to Threat and Error Management
  • CRM assessment, monitoring and optimization

 

What is Maintenance Resource Management (MRM)?

MRM is the effective use of all available resources by maintenance professionals: human, machine and information.  Others who interact with maintainers, or who may be involved in decision-making regarding the safety of operations, are essential participants in effective MRM processes.

MRM training can address the challenge of systems performance and associated interpersonal activities.  Error reduction, team building, information transfer, problem-solving, decision-making, situation awareness and interaction with automated systems have all been shown to improve with MRM training. After initial training is administered, continued practice and feedback, along with continual reinforcement of MRM principles will produce the best results.

Services include:

  • Discussion and practice with respect to the 7 Critical Skills
  • Discussion of the “Dirty Dozen”
  • Discussion of shiftwork and performance optimization
  • Scenario-based training and practice, including risk assessment
  • MRM assessment, monitoring and optimization

 

For more information please contact: Phil Fatolitis, Ph.D. – Human Factors Scientist