Human Factors in Healthcare

Human Factors in Healthcare


What is Human Factors?

Human factors (HF) is a scientific discipline that is concerned with human sensory, cognitive and psychomotor performance within a system. Highways, motor vehicles, boats, medical and aerospace settings, other workspaces and even private homes are examples of systems. The design of, and human interaction with, systems, as well as associated rules, procedures, tools and computing devices, are examples of domains that HF scientists examine.


Human Factors in Healthcare













We provide the following services worldwide:

  • Litigation support, including testifying at trial
  • Medical error and malpractice: identification of HF-relevant physical, physiological, psychological, psychosocial and organizational causal factors in medical mishaps
  • Human factors medical safety training, including e-learning and curriculum development
  • Human Factors assessment in performance optimization as well as in error prevention, mitigation and investigation
  • Medical device usability and medical workspace design assessment
  • Crew Resource Management (CRM)/teamwork assessment and training, including e-learning and curriculum development


What is Crew Resource Management (CRM)?

CRM is the effective use of all available resources by medical team members: human, machine and information.  Others who interact with the team, or who may be involved in decision-making regarding patient treatment, are essential participants in effective CRM processes.  Technicians, administrators and volunteers are examples of personnel who are considered essential in CRM.

CRM training can address the challenge of optimizing medical systems performance and associated interpersonal activities.  Error reduction, team building, information transfer, problem solving, decision-making, situation awareness and interaction with automated systems have all been shown to improve with CRM training. After initial CRM training is administered, continued practice and feedback, along with continual reinforcement of CRM principles will produce the best results.

Services include:

  • Didactic and scenario-based practice with respect to the 7 Critical Skills
  • Discussion and scenario-based practice with respect to Threat and Error Management
  • CRM assessment, monitoring and optimization


For more information contact: Phil Fatolitis, Ph.D. – Human Factors Scientist